Privacy Policy

Last updated: September 16, 2026. This policy is written in plain language for launch and should be reviewed by qualified counsel as the business grows.

Information We Collect

When you submit a form, create or access a Victory Listener Account, subscribe for music or story updates, request a quote, make a payment, post a public reflection or reaction, or contact Victory Voice Media, we may collect your name, email, phone number, email preferences, consent record, acquisition source, account security and session records, purchase and download history, project type, deadline, budget range, story details, campaign information, organization information, public engagement choices, and any materials you choose to share.

How We Use Information

We use submitted information to honor the choices you make, deliver requested release or newsletter email, review and respond to inquiries, prepare quotes, manage creative projects, document scope, process approved payments, deliver music or media work, protect public engagement features from abuse, and operate the site.

Subscribers and Marketing Email

Signing up for Victory email is separate from becoming a customer, creating a Studio, or making a purchase. Public subscriber forms require explicit consent and let you choose release updates, the Victory music and story letter, or both. Victory records the consent time, consent version, source, and selected preferences so those choices can be honored.

You may unsubscribe using the unsubscribe link provided in marketing email. Unsubscribing turns off marketing preferences; it does not erase transaction records, active project records, or other information Victory may need to keep for legitimate business, legal, security, or accounting purposes. Suppressed addresses are not reactivated by the public signup form.

Victory Listener Account Security

My Victory uses short-lived, one-time sign-in links sent to the listener email and a secure browser session cookie. Victory stores cryptographic hashes rather than the sign-in, session, or request-verification tokens themselves. Security and abuse-prevention records may include timestamps, limited browser information, and a privacy-protected request fingerprint. These records help prevent replay, misuse, and unauthorized access to balances, purchases, and downloads.

Music ownership records preserve the exact approved delivery assets available when a purchase is redeemed. Where offered, WAV and MP3 are separate customer choices; generated ZIPs contain only the selected format and omit private storage paths and internal account identifiers from their customer manifest.

Public Reflections, Reactions, and Abuse Prevention

Public Story Rooms may let visitors leave a reflection or choose a reaction. To moderate spam, prevent abuse, avoid duplicate reaction state, and apply short-term rate limits, Victory derives privacy-protected salted fingerprints from limited request information such as network and browser signals. In the reviewed public-engagement tables, Victory stores the resulting cryptographic hashes rather than the raw IP address or raw User-Agent value.

Comment text, display name, public timestamp, moderation status, and approved moderation history are separate from these anti-abuse fingerprints. The fingerprints attached to comments are cleared after 90 days under the approved retention policy while the public reflection or moderation record may remain when it is otherwise appropriate to keep it.

Reaction linkage used to remember a visitor's current reaction choices is retained for 12 months from the last update. When that linkage expires, the reaction may remain only as an anonymous aggregate so the public total is not reduced merely because identifying linkage was minimized. Historical selected/removed reaction events are retained for 30 days. Planned engagement-salt rotation occurs annually, with emergency rotation when disclosure or compromise is suspected.

Analytics and Cookies

Victory uses one first-party analytics bridge to send approved behavioral events directly to Google Analytics 4 (GA4) by default on public pages so Victory can understand which pages, songs, and features are useful. You may turn behavioral analytics off at any time using the analytics choice below. Advertising storage, advertising user data, advertising personalization, Google Signals, Google Tag Manager, and Cloudflare Zaraz analytics remain disabled under the current policy. Microsoft Clarity is not enabled.

The behavioral event contract is limited to approved site-interaction and content identity fields. Private or free-text story material, CRM notes, direct contact information, and verified payment truth are not part of that behavioral event contract. GA4 user- and event-level retention is configured for two months with the setting that resets retention on new activity turned off.

Your Analytics Choice

Behavioral analytics is on by default. You may turn it off and continue using the site normally, and you may change that choice later without submitting a project inquiry, creating an account, or joining the mailing list. Review analytics choice

Story and Campaign Materials

Private stories, campaign-sensitive information, client notes, unfinished drafts, and project materials are not published publicly without permission. Public examples in the Audio Library are limited to approved public work.

Payments

Card payments are handled through Stripe Checkout. Victory Voice Media does not store card numbers on this website.

Email and Text

Submitting a project inquiry allows Victory Voice Media to contact you about that inquiry or project. Marketing and new-release email requires the separate subscriber consent described above. Text messages are preferred for urgent project coordination. Message and data rates may apply.

Data Storage

Public inquiries, consent-based subscriber records, listener-account records, and public-engagement records may be stored in Victory Voice Media's Cloudflare-hosted database so Hiedi can manage communications, preferences, customer access, and public Story Room features even if another service is not configured or temporarily unavailable.

Contact

For privacy questions, email info@victoryvoicemedia.com or text/call (305) 978-3595.